Frequently Asked Questions
What is the Referee Store’s history?
The Referee Store was founded by two referees over a decade ago. They united their passion for refereeing and their 30 years of combined knowledge of the officiating craft to start a company focused exclusively on serving the refereeing community. The Referee Store’s mission is to provide a broad selection of high-quality refereeing products for all referees and officials of all major sports—football, soccer, baseball, and basketball—at competitive prices.
What types of products do you offer?
The Referee Store offers a comprehensive selection of products for sports officials officiating football, soccer, basketball, baseball, and lacrosse, including uniform packages, shirts, shorts, pants, socks, and shoes, as well as accessories like whistles, lanyards, cards, flags, and coins. We also stock officiating technology, such as communications systems, radios, headsets, and mics. In short, the Referee Store has everything a referee, baseball umpire, or sports official needs to officiate a game.
Are your products suitable for all types of sports?
Each sport may have its own unique requirements for uniforms and equipment. Serving the entire officiating community, the Referee Store’s website product selection meets the needs of all sports officials. Each category of products—Soccer Referee, Football Official, Basketball Referee, and Baseball Umpire—is specifically designed to serve the specific needs of the officials refereeing their games.
How do I choose the right size for my uniform or gear?
We go above and beyond to select products and brands that are known for their high quality. Generally, because the referee shirts, pants, or shorts available for purchase at the Referee Store are true to size, you should select the same sizes you’d wear off the field. When available, we also provide sizing charts to make your purchasing experience even easier.
Can I return or exchange a product if it doesn't fit properly? What is your return policy?
Yes, you can. We understand that sometimes the referee shirt or pants you purchased may not fit as expected. We want you to be happy with your purchase. For this reason, our returns policy generally allows for returns of most products within 30 days of the date of purchase (some exclusions and limitations apply).
How long does it take to process a return or exchange?
We process returns and exchanges as they arrive at our facility. Once we receive and process your return, it typically takes up to 5 business days for your credit to be issued. Depending on your credit card company or payment method (e.g. PayPal, Venmo, Apple Pay), it can take longer for a credit to post to your account.
Do you offer any discounts or promotions?
Yes, in addition to our everyday low prices, the Referee Store offers various discounts and promotions from time to time. If you are interested in receiving information about our promotions, please create your Referee Store account and sign up for our mailing list.
Can I track my order once it has been placed?
Yes, all our orders are assigned unique tracking numbers by our shipping carriers. After your order is shipped, you will receive a shipment confirmation email from us, including the unique tracking number for your order.
What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards—VISA, MASTERCARD, DISCOVER, and AMEX—as well as PayPal, Apple Pay, and Venmo.
Is my personal information secure when I shop on your website?
We take the security of your personal information very seriously. The Referee Store website uses HTTPS protocol for communications with your web browser. When a website such as www.RefereeStore.com uses HTTPS, the communication between the browser and the website is encrypted using SSL (Secure Sockets Layer) or TLS (Transport Layer Security) protocols. This encryption protects sensitive information such as login credentials, personal data, and financial details from being intercepted or manipulated by malicious entities. HTTPS ensures that the data transmitted between the website and the user's browser is encrypted and secure.
How long does it take for orders to be delivered?
We usually process customer orders as they come, and they generally ship the same or the next business day. Depending on the shipment method you choose and the destination, it typically takes 2 to 6 business days for your package to be delivered.
Do you offer international shipping?
Yes, the Referee Store ships internationally. Additional shipping fees may be assessed on international orders.
What if I receive a defective or damaged product?
We take great care to package your order to ensure the items arrive intact and in perfect condition. In the unlikely event that the items you ordered arrive defective, contact our customer service representative for further guidance. Depending on the product or the nature of the issue, we will ask you to return the defective product to us for a full refund or ask you to file a warranty claim with the manufacturer.
Can I cancel my order after it has been placed?
Yes, you can cancel your order. Contact a Referee Store customer service representative as soon as possible. We work hard to ensure that our customers’ orders are processed and shipped as expeditiously as possible. If your order cancellation request is received late, please check our returns policy and consider requesting a return authorization for the items you wish to return.
Do you have a physical location where I can try on the products or pick up my order?
The Referee Store is an online store. We generally do not accept walk-ins at our warehouse facility. However, we may allow customers to pick up their orders from our warehouse facility under limited circumstances. Please call ahead so a customer service representative can determine if an order pick-up is possible for your order.
How can I contact your customer support team?
We are proud of our customer service. Our customer service representatives are available via LiveChat on our website or by telephone at (347) 633-4260. We strive to answer all customer inquiries expeditiously. In the event our LiveChat or phone lines are busy, please leave us a message, and we will get back to you.
Can I place a bulk order for an organization or referee association?
Yes, bulk orders are welcome and can be placed directly through our website. For special inquiries, contact our customer service representatives via LiveChat or telephone at (347) 633-4260.
Do you offer products from trusted brands?
Yes, the Referee Store is proud to offer products from many brands that are known and trusted by sports officials. For example, our selection of officiating gear includes respected brands like Fox40, Molten, Acme, Spintso, ErvoCom, Yapalong, Ryal, Champion, and Casio, to mention just a few.
The Referee Store also offers soccer uniforms, basketball uniforms, football uniforms, and baseball uniforms, including shirts, pants, and other essentials, from United Attire—a premium brand of refereeing products. We also stock uniforms from Smitty, another well-respected brand that makes great products for the price.
Do you offer starter referee packages at discounted prices?
Yes, the Referee Store offers many significantly discounted referee starter packages that include all of the must-have products for referees of all levels.
We have a wide variety of soccer uniform packages, including 11 Pc Elite Soccer Referee Set, 11 Pc Pro Soccer Referee Package, 5 Piece Soccer Referee Jersey Set, and 3 Pc Soccer Referee Packages.
We also offer a number of football uniform packages—the United Attire 10 Pc Football Official Package has proven to be very popular among football officials.
If you need a basketball starter kit, our Basketball Referee "Black & White" Economy Starter Kit is a fantastic choice.
As former referees, we recognize that the cost of uniforms and equipment can quickly add up. We designed these starter packages with that in mind, making them the most cost-efficient option for both new and experienced referees alike.