Shipping, Returns & Warranties
Returns & Warranties Policy.
We want you to be thrilled with your purchase, so we designed our Exchanges, Returns & Warranties Policies with you in mind.
Returns (U.S. orders only)
If, for any reason, you are not completely satisfied with your purchase you have 30 calendar days, from the moment your order is marked as delivered by the shipping carrier, to notify us of your return request.
To request return authorization you must reply to the order confirmation e-mail that was sent to you after you made the purchase. We will review your request and respond to you within 1-2 business days.
Once return authorization is issued, your items must be returned, as per our directions that will follow, within next 10 calendar days.
All merchandise must be returned unworn, unwashed, and with original tags attached when applicable. Any returns or exchanges containing items deemed to be used or not in their original condition will be discarded to help maintain safe working environment for our employees.
Any shipping charges incurred from the original order will not be refunded.
Items non-returnable, non-refundable:
Please note that the following items are non-returnable and not eligible for exchanges:
- Personalized or customized items (including association-specific apparel and apparel customized with optional flag patches, letters, etc.).
- IAABO Shirts
- Gift Certificates
- Items that are not in their original condition (including tags removed when applicable) or Clearance items
- Items shipped outside of United States or items shipped within United States to businesses operating as Production/Costume/Photography Companies.
- Microphones, when purchased individually and not as part of a complete communication system (this restriction is in place due to microphones often being damaged when tested on radios they are not advertised as compatible with)
- Covid-19 Safety Gear; Whistle Mask, Whistle Shield, Whistle Pouch, Electronic Whistles
Items arrived Defective or Missing
In the extremely unlikely event that the items you ordered arrived defective, damaged or are missing, you must report it to us via email no later than 1 calendar day after they were delivered by the shipping carrier. Do not discard any packaging it arrived in as we may ask for images of it, should it appear to be the reason for the items being damaged/missing.
Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution. The credit posted to your account may appear in the name of either Referee Store or ARW Group, LLC.
Domestic Shipping Policy
UPS, FedEx and/or USPS typically require 4-5 business days for standard shipping and 1-3 business days for expedited shipping to deliver the items within the continental U.S. Custom-made products may require additional processing time. We process and ship all domestic orders within 1 business day. If you need an item to be delivered faster, please email us at firstname.lastname@example.org or call us at (347) 633-4260 and we will provide a quote for another shipping method that meets your requirements.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delivered" by the shipping agency constitutes successful delivery for which no claims of "no-delivery" can be made. If you wish to have your package shipped with signature required, please select "Expedited + Signature Required" shipping option during checkout, otherwise you agree to have your package released, possibly unattended, at the address provided without signature upon delivery.
While we are happy to offer subsidized shipping on our website, where we generally charge much less than actual shipping costs, we are unable to absorb additional shipping costs associated with Returns To Sender that are not a direct result of our mistake. Furthermore, in the event your order is returned to us by the mail carrier we will deduct $15 Return to Sender Fee while refunding your order, provided your items are returnable.
When to expect your order:
Expedited Shipping (1-3 Days):
Order placed on Monday will be shipped on Monday or Tuesday and delivered between Tuesday and Friday.
Order placed on Tuesday will be shipped on Tuesday or Wednesday and delivered between Wednesday and Saturday.
Order placed on Wednesday will be shipped on Wednesday or Thursday and delivered between Thursday and Monday.
Order placed on Thursday will be shipped on Thursday or Friday and delivered between Friday and Tuesday.
Order placed on Friday will be shipped on Friday or Monday and delivered between Saturday and Thursday.
Order placed on Saturday or Sunday will be shipped on Monday and delivered between Tuesday and Thursday.
Standard Shipping (4-5 Days):
Order placed on Monday will be shipped on Monday or Tuesday and delivered between Thursday and Monday.
Order placed on Tuesday will be shipped on Tuesday or Wednesday and delivered between Friday and Tuesday.
Order placed on Wednesday will be shipped on Wednesday or Thursday and delivered between Saturday and Wednesday.
Order placed on Thursday will be shipped on Thursday or Friday and delivered between Monday and Thursday.
Order placed on Friday will be shipped on Friday or Monday and delivered between Tuesday and Saturday.
Order placed on Saturday or Sunday will be shipped on Monday and delivered between Thursday and Saturday.
Domestic Warranties Policy
In order to file a warranty claim you must reply to the order confirmation email sent to you after you made the purchase. To protect your privacy and to validate the identity of the person requesting warranty, we do not reply to warranty claims made any other way. Once we receive your email reply, we will review it and respond to you within 1 business day.
International Shipping and Warranties Policy
All international orders are delivered in approximately 5-10 business days. All internationally shipped orders are non-refundable. In an event where an order is returned to us as rejected/refused/unclaimed, we reserve the right to charge 30% restocking fee as well as any applicable fees associated with such return. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date of shipment, so we can have opportunity to file a claim with the shipping carrier. After said 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 1 calendar day after they were delivered.