Shipping, Returns & Warranties
Returns & Warranties Policy.
We want you to be thrilled with your purchase, so we designed our Exchanges, Returns & Warranties Policies with you in mind.
Returns (U.S. orders only)
If, for any reason, you are not completely satisfied with your purchase you have 30 calendar days, from the moment your order is marked as delivered by the shipping carrier, to notify us of your return request.
To request return authorization, you must notify us via Live Chat, located on the bottom (left) of our website. We will review your request and respond to you within 1-2 business days.
Once a return authorization is issued, your items must be returned in accordance with our directions that will be provided to you, within the next 10 calendar days.
All merchandise must be returned unworn, unwashed, in original packaging, and with original tags attached when applicable. Any returns or exchanges containing items deemed to be used, not in their original condition, or in broken packaging will be discarded to help maintain a safe working environment for our employees.
Any shipping charges incurred from the original order will not be refunded.
Items non-returnable, non-refundable:
Please note that the following items are non-returnable and not eligible for exchanges:
- Personalized or customized items (including association-specific apparel and apparel customized with optional flag patches, letters, etc.).
- IAABO Shirts
- Personal items such as undergarments, compression wear, and earpieces for communication systems
- Gift Certificates
- Items that are not in their original condition (including tags removed when applicable) or Clearance items
- Items shipped outside of the United States or items shipped within the United States to businesses operating as Production/Costume/Photography Companies/Film Makers, etc.
- Microphones and communication systems
- Covid-19 Safety Gear; Whistle Mask, Whistle Shield, Whistle Pouch, Electronic Whistles
Items arrived Defective or Missing
In the extremely unlikely event that the items you ordered arrived defective, damaged, or are missing, you must report it to us via Live Chat no later than 2-calendar days after they were delivered by the shipping carrier. Do not discard any packaging the item(s) arrived in as we may ask for images of it to investigate the reason for the items arriving damaged/missing.
Refunds & Store Credit Policy
We cannot process partial refunds for individual items that were sold as part of a set or package. If credit is due for purchases involving individual items purchased as part of a set or package, instead of issuing a partial refund, we will issue a store credit in the corresponding amount.
Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution. The credit posted to your account may appear in the name of either Referee Store or ARW Group, LLC.
Domestic Shipping Policy
UPS, FedEx, and/or USPS typically require 4-6 business days for standard shipping and 2-4 business days for expedited shipping to deliver the items within the continental U.S. Custom-made products may require additional processing time. We strive to process and ship all domestic orders by the next business day. If you need an item to be delivered faster, please reach out via our Live Chat or call us at (347) 633-4260 and we will provide a quote for another shipping method that meets your requirements.
We use a variety of shipping carriers and because of that, we cannot guarantee deliveries to P.O. Boxes, which typically only accept USPS deliveries.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delivered" by the shipping agency constitutes successful delivery for which no claims of "no-delivery" can be made. If you wish to have your package shipped with signature required, please select the "Expedited + Signature Required" shipping option during checkout, otherwise, you agree to have your package released, possibly unattended, at the address provided without a signature upon delivery.
While we are happy to offer subsidized shipping on our website, where we generally charge much less than the actual shipping costs, we are unable to absorb additional shipping costs associated with Returns To Sender that are not a direct result of our mistake. Furthermore, in the event your order is returned to us by the mail carrier we reserve the right to charge you a $15 Return to Sender Fee while refunding your returned order, provided your items are returnable.
When to expect your order:
Expedited Shipping (2-4 Days):
Expedited orders ship the same or next business day and take approximately 2 to 4 business days to be delivered, once they ship.
Standard Shipping (4-6 Days):
Non-expedited orders ship the same or next business day and take approximately 4 to 6 business days to be delivered, once they ship.
Domestic Warranties Policy
In order to file a warranty claim, you must do so via Live Chat on our website. To protect your privacy and to validate the identity of the person requesting the warranty, we do not reply to warranty claims made any other way. Once we receive your claim, we will review it and respond to you within 1 business day.
International Shipping and Warranties Policy
All international orders are delivered in approximately 5-10 business days. All internationally shipped orders are non-refundable. In an event where an order is returned to us as rejected/refused/unclaimed, we reserve the right to charge a 30% restocking fee as well as any applicable fees associated with such return. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. You are also solely responsible for payment of any duty or border fees assessed on the merchandise. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date of shipment, so we can have the opportunity to file a claim with the shipping carrier. After 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 2-calendar days after they were delivered.