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Shipping, Returns & Warranties

 

Returns, Exchanges & Warranties Policy.

We want you to be thrilled with your purchase, so we designed our Exchanges, Returns & Warranties Policies with you in mind.

 

Exchanges

Should you wish to exchange an item you purchased, you have 30 calendar days, from the moment your item is marked as delivered by the shipping carrier, to notify us of your exchange request. 

To request exchange authorization you must reply to the order confirmation e-mail that was sent to you after you made the purchase and provide details of the exchange you’d like to make. We will review your request and respond to you within 1-2 business days.

Once exchange authorization is issued, your items must be returned, as per our directions that will follow, within the next 10 calendar days.

 

Returns

If, for any reason, you are not completely satisfied with your purchase you have 30 calendar days, from the moment your order is marked as delivered by the shipping carrier, to notify us of your return request. 

To request return authorization you must reply to the order confirmation e-mail that was sent to you after you made the purchase. We will review your request and respond to you within 1-2 business days.

Once return authorization is issued, your items must be returned, as per our directions that will follow, within next 10 calendar days. 

All merchandise must be returned unworn, unwashed, and with original tags attached when applicable. Any returns or exchanges containing items deemed to be used or not in their original condition will be discarded to help maintain safe working environment for our employees.

 

Items non-returnable, non-refundable:

 Please note that the following items are non-returnable and not eligible for exchanges:

  • Personalized or customized items (including association-specific apparel and apparel customized with optional flag patches, letters, etc.)

  • Gift Certificates

  • Items that are not in their original condition (including tags removed when applicable)

  • Items shipped outside of United States

  • Sprays/Aerosols

  • Whistles

 

Items arrived Defective or Missing

In the extremely unlikely event that the items you ordered arrived defective, damaged or are missing, you must report it to us via email no later than 1 calendar day after they were delivered by the shipping carrier. Do not discard any packaging it arrived in as we may ask for images of it, should it appear to be the reason for the items being damaged/missing.

  

Refunds Policy

Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution.

 

Domestic Shipping Policy

UPS, FedEx and/or USPS typically require 4-5 business days for standard shipping and 1-3 business days for expedited shipping to deliver the items within the continental U.S. Custom-made products may require additional processing time. We process and ship all domestic orders within 1 business day. If you need an item to be delivered faster, please email us at orders@refereestore.com or call us at (855) 697-6223 and we will provide a quote for another shipping method that meets your requirements.     

You are responsible for providing an accurate and deliverable shipping address.  Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delivered" by the shipping agency constitutes successful delivery for which no claims of "no-delivery" can be made. If you wish to have your package shipped with signature required, please select "Expedited + Signature Required" shipping option during checkout, otherwise you agree to have your package released, possibly unattended, at the address provided without signature upon delivery.

 

When to expect your order:

 

Expedited Shipping (1-3 Days):

 

Order placed on Monday will be shipped on Monday or Tuesday and delivered between Tuesday and Friday.

Order placed on Tuesday will be shipped on Tuesday or Wednesday and delivered between Wednesday and Saturday.

Order placed on Wednesday will be shipped on Wednesday or Thursday and delivered between Thursday and Monday. 

Order placed on Thursday will be shipped on Thursday or Friday and delivered between Friday and Tuesday. 

Order placed on Friday will be shipped on Friday or Monday and delivered between Saturday and Thursday.

Order placed on Saturday or Sunday will be shipped on Monday and delivered between Tuesday and Thursday.

 

Standard Shipping (4-5 Days):


Order placed on Monday will be shipped on Monday or Tuesday and delivered between Thursday and Monday. 

Order placed on Tuesday will be shipped on Tuesday or Wednesday and delivered between Friday and Tuesday. 

Order placed on Wednesday will be shipped on Wednesday or Thursday and delivered between Saturday and Wednesday.

Order placed on Thursday will be shipped on Thursday or Friday and delivered between Monday and Thursday.  

Order placed on Friday will be shipped on Friday or Monday and delivered between Tuesday and Saturday. 

Order placed on Saturday or Sunday will be shipped on Monday and delivered between Thursday and Saturday.

 

 

Domestic Warranties Policy

In order to file a warranty claim you must reply to the order confirmation email sent to you after you made the purchase. To protect your privacy and to validate the identity of the person requesting warranty, we do not reply to warranty claims made any other way. Once we receive your email reply, we will review it and respond to you within 1 business day.

 

International Shipping and Warranties Policy 

All international orders are delivered in approximately 5-10 business days. All internationally shipped orders are non-refundable. In an event where an order is returned to us as rejected/refused/unclaimed, we reserve the right to charge 30% restocking fee as well as any applicable fees associated with such return. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date of shipment, so we can have opportunity to file a claim with the shipping carrier. After said 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 1 calendar day after they were delivered.  

  • Contact Us
  • 451 Fairview Avenue Ridgewood, NY 11385
  • 1-855-697-6223
  • info@refereestore.com
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