We want you to be thrilled with your purchase, so we designed our Returns Policy with you in mind.
If, for any reason, you are not completely satisfied with your purchase, you have 10 calendar days, from the moment your items are marked as delivered by the shipping carrier, to notify us of your return request. Once return authorization is issued, your items must be returned to our store location within next 10 calendar days. Shipping and handling is non-refundable. All merchandise must be returned unworn, unwashed, and with original tags
To return an item simply email us at firstname.lastname@example.org to obtain an authorization.
Please note that the following items are non-returnable, non-refundable:
Personalized or customized item(s) & Gift Certificates
Items that are not in their original condition (including tags removed when applicable)
Items shipped outside of continental U.S.
In the rare event that the item(s) you ordered arrived defective, damaged or to report any other issue, you must notify us via email no later than 2 calendar days after they were marked as delivered by the shipping carrier.
Authorized Returns shall be shipped to:
451 Fairview Avenue
Ridgewood, NY 11385
Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution.
Domestic Shipping Policy
UPS, FedEx and/or USPS typically require 2-4 business days to deliver the items within the continental U.S. Custom-made products may require additional processing time. We process and ship most of our orders within 1-2 business days to the continental U.S. via UPS, FedEx and/or USPS. If you need an item to be delivered faster, please email us at email@example.com or call us at (855) 697-6223 and we will provide a quote for another shipping method that meets your requirements.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delievered" by the shipping agency constitutes successfull delivery for which no claims of "no-delivery" can be made.
International Shipping Policy
If you requested to have your items shipped outside of the United States, please know that you are additionally responsible for any applicable customs fees, including duties, taxes, brokerage fees and any other fees associated with customs clearance at the border. All internationally shipped orders are non-refundable, including any custom charges and fees. Most countries regulate the type and quantity of products that may enter through their borders. While sporting goods are generally not restricted and do not require special import license if purchased for a personal use and in small quantities, you should be familiar with your country's import requirements as you are solely responsible for obtaining any necessary permissions to receive your items. We reserve the right to charge 30% restocking fee on all items rejected/refused/unclaimed by you or at the border. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date the order was placed, so we can have opportunity to file claim with the carrier. After said 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 2 calendar days after they were delivered.