Loading... Please wait...

Shipping, Returns & Warranties

 

Returns, Exchanges & Warranties Policy.

 

We want you to be thrilled with your purchase, so we designed our Returns, Exchanges & Warranties Policy with you in mind.

 

If, for any reason, you are not completely satisfied with your purchase, you have 10 calendar days, from the moment your items are marked as delivered by the shipping carrier, to notify us of your return or exchange request. Once return or exchange authorization is issued, your items must be returned, as per our directions that will follow, within next 10 calendar days. Shipping and handling is non-refundable. 

Customers who return their orders late, after more than 10 days from receiving return authorization, will be issued store credit. Please note that no returns will be accepted after 30 days from the date return authorization was issued. All authorized returns of orders paid for using PayPal will be issued store credit.

In the rare event that the item(s) you ordered arrived defective, damaged or to report any other issue, you must notify us via email no later than 2 calendar days after order was marked as delivered by the shipping carrier.

 

IMPORTANT: To return or exchange an item you must reply to the order confirmation e-mail that was sent to you after you made the purchase and state the reason for the return or exchange request. Same communication procedure is to be followed in cases of warranty claims and any other order-related issues. We will review your request and respond to you within 1-2 business days. To protect your privacy and to validate the identity of the person requesting it, we do not reply to return, exchange, warranty or other order-related requests made any other way.

 

Please note that the following items are non-returnable, non-refundable:

  • Personalized or customized item(s) & Gift Certificates

  • Items that are not in their original condition (including tags removed when applicable)

  • Items shipped outside of continental U.S.

  • Sprays/Aerosols

 

 

All merchandise must be returned unworn, unwashed, and with original tags attached when applicable. Any returns or exchanges containing items deemed to be used or not in their original condition will be discarded to help maintain safe working environment for our employees.

 

 

Refunds Policy

 

Please note that it may take up to 5 business days for your credit to be issued once your return is received and processed. Also, please keep in mind that it can take longer for a credit to post to your account, depending on the processing speed of your financial institution.

 

Domestic Shipping Policy

 

UPS, FedEx and/or USPS typically require 2-4 business days to deliver the items within the continental U.S. Custom-made products may require additional processing time. We process and ship most of our orders within 1 business day to the continental U.S. via UPS, FedEx and/or USPS. If you need an item to be delivered faster, please email us at orders@refereestore.com or call us at (855) 697-6223 and we will provide a quote for another shipping method that meets your requirements.     

You are responsible for providing an accurate and deliverable shipping address.  Please note that we are not responsible for any packages lost or delayed as a result of address errors made by you. Any shipment showing as "delivered" by the shipping agency constitutes successful delivery for which no claims of "no-delivery" can be made. If you would like to have your package shipped with signature required upon delivery, please let us know by leaving such request in the comments section of the checkout.

 

International Shipping Policy 

 

If you requested to have your items shipped outside of the United States, please know that you are additionally responsible for any applicable customs fees, including duties, taxes, brokerage fees and any other fees associated with customs clearance at the border.  All internationally shipped orders are non-refundable, including any custom charges and fees.  Most countries regulate the type and quantity of products that may enter through their borders. While sporting goods are generally not restricted and do not require special import license if purchased for a personal use and in small quantities, you should be familiar with your country's import requirements as you are solely responsible for obtaining any necessary permissions to receive your items. We reserve the right to charge 30% restocking fee on all items rejected/refused/unclaimed by you or at the border. Any and all shipping costs associated with warranties on products shipped internationally are your responsibility. Non-receipts of goods shipped internationally must be reported to us within 30 days of the date the order was placed, so we can have opportunity to file claim with the carrier. After said 30 days the customer will assume responsibility for any non-delivered goods. In the event that the item(s) you ordered arrived defective or damaged, you must report it to us via email no later than 2 calendar days after they were delivered. 

 

  • Contact Us
  • 451 Fairview Avenue Ridgewood, NY 11385
  • 1-855-697-6223
  • info@refereestore.com
Design by custom Bigcommerce designerCart Designers - Experts in ecommerce webdesign.